Privacy Policy

Information We Collect

When you use our services or visit our website, we collect information that you provide directly to us, including your name, email address, contact details, and information about your companion animal. We collect this information when you book appointments, submit forms, or communicate with us via email.

We also automatically collect certain information about your device when you visit our website, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Process and manage your service bookings and appointments
• Communicate with you about your appointments and our services
• Maintain records of care provided to your companion
• Send you service reminders and updates
• Improve our website functionality and user experience
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in operating our business, such as payment processors or appointment scheduling systems
• When required by law, such as in response to a court order or legal process
• To protect the rights, property, or safety of our business, our clients, or others
• With your explicit consent for any other purpose

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Care records are maintained for a minimum period as required by professional standards and applicable regulations.

Your Rights

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your information. To exercise these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more details, please see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: 142 Henderson Street, Brisbane QLD 4000, Australia