Last updated: May 22, 2026
By accessing and using the vortex-lord website and services, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.
Our services are provided for the care and wellbeing of companion animals. By booking and using our services, you represent that:
When you book a service with us, you agree to:
We reserve the right to refuse service or cancel an appointment if we believe it's in the best interest of the animal's welfare or the safety of our team.
Cancellations made with less than 48 hours notice may be subject to a cancellation fee of up to 50% of the scheduled service cost. We understand that emergencies occur and will consider such circumstances on a case-by-case basis.
Payment is due at the time services are rendered unless other arrangements have been made in advance. We accept major credit cards and electronic payment methods. Prices are quoted in Australian Dollars (AUD) and include applicable taxes.
While we take every precaution to ensure the safety and wellbeing of animals in our care, you acknowledge that:
We recommend all animals receiving our services be current on vaccinations and in generally good health. You are responsible for informing us of any health issues, behavioral concerns, or special requirements.
Our services are provided in accordance with professional animal care standards. However, we are not a veterinary practice and our services do not replace veterinary care. If we observe signs of illness or injury requiring veterinary attention, we will inform you promptly.
All content on this website, including text, images, logos, and design elements, is the property of vortex-lord or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit written permission.
You agree not to:
If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content. You represent that you own or have permission to share any content you submit.
Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and use your information.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of third-party sites. We encourage you to review the terms and policies of any third-party sites you visit.
Our services and website are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the services or website, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
To the maximum extent permitted by law, vortex-lord shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.
You agree to indemnify and hold harmless vortex-lord, its employees, and agents from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.
These Terms of Use are governed by the laws of Queensland, Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Queensland.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
For questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: 142 Henderson Street, Brisbane QLD 4000, Australia